Our FAQ section is your go-to guide for everything you need to know before, during, and after your order! Dive in for all the juicy details on ordering, artwork submission, payment, delivery, installation, and more to keep your experience smooth and enjoyable!
You can collect your order from the following location:
A’Posh BizHub
1 Yishun Industrial Street 1, Unit 04-06, Singapore 768160
Operating Hours:
Monday – Friday, 10 AM – 5 PM (Closed on Public Holidays)
Once your order is ready for collection, we’ll notify you via WhatsApp.
For self-arranged couriers
Please ensure that the person collecting on your behalf checks the goods thoroughly before leaving the premises. Once items are taken out, we cannot process any exchanges even if the packaging and security sticker is still intact.
Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.
Most products will be compacted into a 1.4m x 1.4m bubble-wrapped package, making it easy to fit into most cars. Please note that it isn’t suitable for motorcycle collection, so a saloon car or larger vehicle is required.
We offer third-party delivery via Lalamove or GrabExpress. Car delivery is $35, and van delivery is $50 per location. Self-collection is free during our business hours.
The products will be packed in a 1.4m x 1.4m bubble-wrapped package to fit in most vehicles. However, a motorcycle won’t be suitable, so please make sure a saloon car or larger vehicle is used for delivery.
For Self-Collection
If you spot a defect before leaving our venue, take a photo and send it to us via WhatsApp, then leave the item at the collection point. Our team will review the issue and, if it qualifies as a manufacturing defect, we’ll arrange an exchange, provided the packaging and security sticker remain intact.
For Self-Arrange Courier Service
If using a courier, please ensure they inspect the item at our collection point before leaving, as we will not be responsible for any issues once the item has left our premises.
Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.
No need! Our products are designed to be simple enough for you to set up and take down on your own, saving you from paying extra for manpower.
Our packaging is designed for local delivery, but if you need to ship the products overseas, you’ll need to add extra protection with carton boxes and additional bubble wrap. Please note that we do not provide any warranty for damage caused during domestic or international shipping, so it’s important to secure the items properly for transportation.
Get in touch with us for details on additional services.
