Collection / Delivery

You can collect your order from the following location:

A’Posh BizHub
1 Yishun Industrial Street 1, Unit 04-06, Singapore 768160
Operating Hours:
Monday – Friday, 10 AM – 5 PM (Closed on Public Holidays)

For customers who can only collect after our office hours, kindly contact us via WhatsApp and we will try to make special arrangements for you.

Once your order is ready for collection, we’ll notify you via WhatsApp.

For self-arranged couriers
Please ensure that the person collecting on your behalf checks the goods thoroughly before leaving the premises. Once items are taken out, we cannot process any exchanges even if the packaging and security sticker is still intact.

Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.

Folded Party Backdrop sets will be compacted into an approximately 1m x 1m wrapped package, making it easy to fit into most cars.

Non-Folded Party Backdrop sets will be compacted into an approximately 1m x 2m wrapped package, making them suitable only for larger vehicles such as a van.

Please note that ONLY small, parcel-sized products are suitable for motorcycle collection.

Kindly choose the correct vehicle type for collection. If unsure, feel free to contact us for a recommendation.

We offer third-party delivery via Lalamove or GrabExpress. Car delivery is $35, and van delivery is $50 per location. Self-collection is free during our business hours.

For customers who can only collect after our office hours, kindly contact us via WhatsApp and we will try to make special arrangements for you.

Kindly choose the correct vehicle type for collection. If unsure, feel free to contact us for a recommendation.

For Self-Collection
If you spot a defect before leaving our venue, take a photo and send it to us via WhatsApp, then leave the item at the collection point. Our team will review the issue and, if it qualifies as a manufacturing defect, we’ll arrange an exchange, provided the packaging and security sticker remain intact.

For Self-Arrange Courier Service
If using a courier, please ensure they inspect the item at our collection point before leaving, as we will not be responsible for any issues once the item has left our premises.

Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.

For customers who engage our Setup Services:

Customers are required to highlight any issues during our setup while our crew is still on-site. We will do our best to rectify the issue on the spot. However, once the client approves—either in person or through text—we are unable to provide rectification services after our team leaves the venue.

Yes, we can!

TFM Set Up service helps to save time and effort; customers can opt for our professional Set Up Service. Simply WhatsApp +65 8882 3500 to book a dedicated setup slot with us, and our team will handle both the delivery and full on-site installation of your backdrop set or balloon garland!

Our packaging is designed for local delivery, but if you need to ship the products overseas, you’ll need to add extra protection with carton boxes and additional bubble wrap. Please note that we do not provide any warranty for damage caused during domestic or international shipping, so it’s important to secure the items properly for transportation.