Order

Ordering with us is super easy, and we’re here to make it as smooth as possible!
Just give us a call or drop us a WhatsApp message at +65 8882 3500, or send an email to hello@thefotowallmuseum.com.

We also accept bulk orders, so feel free to get in touch with us for more information.

We do not offer refunds. We encourage our customers to contact us via WhatsApp +65 8882 3500 or email hello@thefotowallmuseum.com to clarify all doubts before placing their orders.

You can collect your order from the following location:

A’Posh BizHub
1 Yishun Industrial Street 1, Unit 04-06, Singapore 768160
Operating Hours:
Monday – Friday, 10 AM – 5 PM (Closed on Public Holidays)

For customers who can only collect after our office hours, kindly contact us via WhatsApp and we will try to make special arrangements for you.

Once your order is ready for collection, we’ll notify you via WhatsApp.

For self-arranged couriers
Please ensure that the person collecting on your behalf checks the goods thoroughly before leaving the premises. Once items are taken out, we cannot process any exchanges even if the packaging and security sticker is still intact.

Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.

Folded Party Backdrop sets will be compacted into an approximately 1m x 1m wrapped package, making it easy to fit into most cars.

Non-Folded Party Backdrop sets will be compacted into an approximately 1m x 2m wrapped package, making them suitable only for larger vehicles such as a van.

Please note that ONLY small, parcel-sized products are suitable for motorcycle collection.

Kindly choose the correct vehicle type for collection. If unsure, feel free to contact us for a recommendation.

We offer third-party delivery via Lalamove or GrabExpress. Car delivery is $35, and van delivery is $50 per location. Self-collection is free during our business hours.

For customers who can only collect after our office hours, kindly contact us via WhatsApp and we will try to make special arrangements for you.

Kindly choose the correct vehicle type for collection. If unsure, feel free to contact us for a recommendation.

Customers can take a look at the photos of our previous work to get a good sense of our products before purchase.

For customers who have already placed an order, our designers will provide a visual draft mockup for approval before sending it to our print production.

We’re unable to cancel orders once they’re placed, as our production team begins working on your artwork immediately after confirmation.

Our designer can help you customize the text and change the background colors of our existing designs, or you can submit your own ready-to-print artwork to be printed at no extra cost, though please note that no file editing will be provided for self-submitted artwork.

Please WhatsApp us at +65 88823500 or email hello@thefotowallmuseum.com to find out how to submit your ready-to-print artwork

Yes, we do! Event organizers or companies purchasing in bulk can qualify for our TFM+ membership, which offers discounted rates on selected items.