Frequently Ask Question

Absolutely! By sending us your design, you agree that you have the rights to use the artwork. We’re just helping you bring your idea to life and won’t be responsible for any copyright matters.

Let’s keep the creative vibes going!

Ordering with us is super easy, and we’re here to make it as smooth as possible!
Just give us a call or drop us a WhatsApp message at +65 8882 3500, or send an email to hello@thefotowallmuseum.com.

We also accept bulk orders, so feel free to get in touch with us for more information.

All payments are processed through our Hitpay payment gateway, which supports credit card payments and PayNow. We don’t accept cash, and all transactions are made in Singapore dollars.

For Credit Card Payments via Hitpay:

1. A payment link will be provided for you to pay via Stripe.
2. Please note that a 3-4% service charge will be applied by Hitpay/Stripe for credit card transactions.

For PayNow via Hitpay:

1. A QR code will be generated for you to scan and complete your payment.

For Atome:

1. Log in or sign up, and split your payment into three interest-free installments. Pay the first now, and the rest later!

For Grabpay:

1. Log in to your Grab account, and confirm payment using your GrabPay balance or linked card. Earn GrabRewards while you pay!

You’ll automatically receive a confirmation email with all your payment details after checkout. If you need another copy, no problem! Just contact our customer support at hello@thefotowallmuseum.com or WhatsApp +65 8882 3500, and we’ll happily assist you.

We do not offer refunds. We encourage our customers to contact us via WhatsApp +65 8882 3500 or email hello@thefotowallmuseum.com to clarify all doubts before placing their orders.

You can collect your order from the following location:

A’Posh BizHub
1 Yishun Industrial Street 1, Unit 04-06, Singapore 768160
Operating Hours:
Monday – Friday, 10 AM – 5 PM (Closed on Public Holidays)

For customers who can only collect after our office hours, kindly contact us via WhatsApp and we will try to make special arrangements for you.

Once your order is ready for collection, we’ll notify you via WhatsApp.

For self-arranged couriers
Please ensure that the person collecting on your behalf checks the goods thoroughly before leaving the premises. Once items are taken out, we cannot process any exchanges even if the packaging and security sticker is still intact.

Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.

Folded Party Backdrop sets will be compacted into an approximately 1m x 1m wrapped package, making it easy to fit into most cars.

Non-Folded Party Backdrop sets will be compacted into an approximately 1m x 2m wrapped package, making them suitable only for larger vehicles such as a van.

Please note that ONLY small, parcel-sized products are suitable for motorcycle collection.

Kindly choose the correct vehicle type for collection. If unsure, feel free to contact us for a recommendation.

We offer third-party delivery via Lalamove or GrabExpress. Car delivery is $35, and van delivery is $50 per location. Self-collection is free during our business hours.

For customers who can only collect after our office hours, kindly contact us via WhatsApp and we will try to make special arrangements for you.

Kindly choose the correct vehicle type for collection. If unsure, feel free to contact us for a recommendation.

For Self-Collection
If you spot a defect before leaving our venue, take a photo and send it to us via WhatsApp, then leave the item at the collection point. Our team will review the issue and, if it qualifies as a manufacturing defect, we’ll arrange an exchange, provided the packaging and security sticker remain intact.

For Self-Arrange Courier Service
If using a courier, please ensure they inspect the item at our collection point before leaving, as we will not be responsible for any issues once the item has left our premises.

Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.

For customers who engage our Setup Services:

Customers are required to highlight any issues during our setup while our crew is still on-site. We will do our best to rectify the issue on the spot. However, once the client approves—either in person or through text—we are unable to provide rectification services after our team leaves the venue.

Customers can take a look at the photos of our previous work to get a good sense of our products before purchase.

For customers who have already placed an order, our designers will provide a visual draft mockup for approval before sending it to our print production.