Our FAQ section is your go-to guide for everything you need to know before, during, and after your order! Dive in for all the juicy details on ordering, artwork submission, payment, delivery, installation, and more to keep your experience smooth and enjoyable!
Most products will be compacted into a 1.4m x 1.4m bubble-wrapped package, making it easy to fit into most cars. Please note that it isn’t suitable for motorcycle collection, so a saloon car or larger vehicle is required.
For Self-Collection
If you spot a defect before leaving our venue, take a photo and send it to us via WhatsApp, then leave the item at the collection point. Our team will review the issue and, if it qualifies as a manufacturing defect, we’ll arrange an exchange, provided the packaging and security sticker remain intact.
For Self-Arrange Courier Service
If using a courier, please ensure they inspect the item at our collection point before leaving, as we will not be responsible for any issues once the item has left our premises.
Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.
Our products are designed to be quick and easy to set up and dismantle. You can scan the QR code on your product for a step-by-step guide, or follow the instructions on our website.
No need! Our products are designed to be simple enough for you to set up and take down on your own, saving you from paying extra for manpower.
Get in touch with us for details on additional services.
Monday – Friday
10am – 5pm
(Closed on Public Holidays)
