Our FAQ section is your go-to guide for everything you need to know before, during, and after your order! Dive in for all the juicy details on ordering, artwork submission, payment, delivery, installation, and more to keep your experience smooth and enjoyable!
Folded Party Backdrop sets will be compacted into an approximately 1m x 1m wrapped package, making it easy to fit into most cars.
Non-Folded Party Backdrop sets will be compacted into an approximately 1m x 2m wrapped package, making them suitable only for larger vehicles such as a van.
Please note that ONLY small, parcel-sized products are suitable for motorcycle collection.
Kindly choose the correct vehicle type for collection. If unsure, feel free to contact us for a recommendation.
For Self-Collection
If you spot a defect before leaving our venue, take a photo and send it to us via WhatsApp, then leave the item at the collection point. Our team will review the issue and, if it qualifies as a manufacturing defect, we’ll arrange an exchange, provided the packaging and security sticker remain intact.
For Self-Arrange Courier Service
If using a courier, please ensure they inspect the item at our collection point before leaving, as we will not be responsible for any issues once the item has left our premises.
Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.
For customers who engage our Setup Services:
Customers are required to highlight any issues during our setup while our crew is still on-site. We will do our best to rectify the issue on the spot. However, once the client approves—either in person or through text—we are unable to provide rectification services after our team leaves the venue.
For customers who wish to DIY, our Party Backdrop sets are designed to be quick and easy to set up and dismantle.
Customers can scan the QR code attached to our Party Backdrop or request it over WhatsApp for a step-by-step guide.
Yes, we can!
TFM Set Up service helps to save time and effort; customers can opt for our professional Set Up Service. Simply WhatsApp +65 8882 3500 to book a dedicated setup slot with us, and our team will handle both the delivery and full on-site installation of your backdrop set or balloon garland!
Get in touch with us for details on additional services.
