Product Quality

We do not offer refunds. We encourage our customers to contact us via WhatsApp +65 8882 3500 or email hello@thefotowallmuseum.com to clarify all doubts before placing their orders.

For Self-Collection
If you spot a defect before leaving our venue, take a photo and send it to us via WhatsApp, then leave the item at the collection point. Our team will review the issue and, if it qualifies as a manufacturing defect, we’ll arrange an exchange, provided the packaging and security sticker remain intact.

For Self-Arrange Courier Service
If using a courier, please ensure they inspect the item at our collection point before leaving, as we will not be responsible for any issues once the item has left our premises.

Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.

For customers who engage our Setup Services:

Customers are required to highlight any issues during our setup while our crew is still on-site. We will do our best to rectify the issue on the spot. However, once the client approves—either in person or through text—we are unable to provide rectification services after our team leaves the venue.

Customers can take a look at the photos of our previous work to get a good sense of our products before purchase.

For customers who have already placed an order, our designers will provide a visual draft mockup for approval before sending it to our print production.

With proper care, our products can last anywhere from a few weeks to a few months. However, they are designed for indoor use in cool environments and are not recommended for outdoor, windy, or high-temperature conditions.