Product Quality

We don’t offer refunds. We kindly ask that you double-check your product or artwork details before placing an order for printing.

For Self-Collection
If you spot a defect before leaving our venue, take a photo and send it to us via WhatsApp, then leave the item at the collection point. Our team will review the issue and, if it qualifies as a manufacturing defect, we’ll arrange an exchange, provided the packaging and security sticker remain intact.

For Self-Arrange Courier Service
If using a courier, please ensure they inspect the item at our collection point before leaving, as we will not be responsible for any issues once the item has left our premises.

Please note that The Fotowall Museum reserves the right to accept or reject full/partial exchanges, and lead time for any exchanges remains 7 working days for a replacement.

Unfortunately, we don’t have a physical display, but we provide visual representations and dimensions on our website so you can get a good sense of the product before making a purchase.

With proper care, our products can last anywhere from a few weeks to a few months. However, they are designed for indoor use in cool environments and are not recommended for outdoor, windy, or high-temperature conditions.