Our FAQ section is your go-to guide for everything you need to know before, during, and after your order! Dive in for all the juicy details on ordering, artwork submission, payment, delivery, installation, and more to keep your experience smooth and enjoyable!
We’re unable to cancel orders once they’re placed, as our production team begins working on your artwork immediately after confirmation.
Our designer can help you customize the text and change the background colors of our existing designs, or you can submit your own ready-to-print artwork to be printed at no extra cost, though please note that no file editing will be provided for self-submitted artwork.
Please WhatsApp us at +65 88823500 or email hello@thefotowallmuseum.com to find out how to submit your ready-to-print artwork
TFM+ is our exclusive membership program that rewards our dedicated customers with year-round discounts on selected items, early access to new products, and invitations to special workshops and events.
Joining is easy! Once your total purchases reach the required amount, you’ll be automatically upgraded to TFM+ member status.
You’ll be happy to know that your TFM+ membership is for life! However, The Fotowall Museum reserves the right to update the terms and conditions of the membership at any time.
Yes, we do! Event organizers or companies purchasing in bulk can qualify for our TFM+ membership, which offers discounted rates on selected items.
For customers who wish to DIY, our Party Backdrop sets are designed to be quick and easy to set up and dismantle.
Customers can scan the QR code attached to our Party Backdrop or request it over WhatsApp for a step-by-step guide.
With proper care, our products can last anywhere from a few weeks to a few months. However, they are designed for indoor use in cool environments and are not recommended for outdoor, windy, or high-temperature conditions.
Yes, we can!
TFM Set Up service helps to save time and effort; customers can opt for our professional Set Up Service. Simply WhatsApp +65 8882 3500 to book a dedicated setup slot with us, and our team will handle both the delivery and full on-site installation of your backdrop set or balloon garland!
Our packaging is designed for local delivery, but if you need to ship the products overseas, you’ll need to add extra protection with carton boxes and additional bubble wrap. Please note that we do not provide any warranty for damage caused during domestic or international shipping, so it’s important to secure the items properly for transportation.
Get in touch with us for details on additional services.
